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Erin Gibbens is aÂ
Brand, Marketing, & Client Experience Strategist
Who IÂ Am
I’m Erin, a brand, marketing, and client experience strategist who helps small businesses, entrepreneurs, personal brands, and local leaders turn ideas into clear, compelling stories and thoughtfully designed client journeys. Those journeys create a memorable brand, remarkable marketing, and an exceptional experience for the people you serve.
I make it easier for you to share what you do, and easier for your clients to move through your process feeling supported, not confused.
You deserve a business that protects your time, honors your life outside of work, and treats every client with care, clarity, and respect.
Instead of trying to do all the things, I help you clarify your brand and build sustainable marketing, so your growth is consistent and always authentically you.
What I Do
My work is about designing both your visibility and your behind-the-scenes client experience, so they work together instead of competing for your energy.
I simplify how people find you, understand you, and move through the process of working with you.
Together, we:
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Shape your positioning and core message so people quickly “get” what you do and why it matters.
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Map out the path from first contact to final connection, so every step is intentional and supportive.
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Build light, sustainable automations (like emails, workflows, checklists, and resources) that keep things moving.
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Use automation where it helps (reminders, follow-ups, touchpoints) guide your clients, while keeping the relationship personal and human.
My work lives at the intersection of brand clarity, thoughtful communication, and warm, organized client experience.
Who Works With Me
Equity, inclusion, and dignity matter deeply to me. I bring that into the way I design messaging and client experiences. I care about building businesses and brands that are welcoming, values-aligned, and kind to the people they serve.
Most of my clients are small business owners, entrepreneurs, creatives, and local leaders who:
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Do excellent work, but need help to explain it in a simple, compelling way.
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Feel like their behind-the-scenes processes are a mix of memory, sticky notes, and last-minute emails, and want systems that simplify and work consistently.
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Want to grow, but not at the cost of their health, family, or values.
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Want their clients to feel supported, guided, and not wondering "what's next" or "am I doing this right".
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Why This Work Matters
I’ve spent years balancing work I love with raising three kids, building a business, and trying not to lose myself in the process.
I’ve been the person whose calendar is packed, inbox is overflowing, and marketing only happens in the scraps of leftover time.
And I’ve also seen how everything changes when:
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Your brand and message is clear and compelling.
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You’re not constantly reinventing how to talk about your work.
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Your client experience is mapped out and automated, so every client has a consistent, and excellent experience.
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Simple systems quietly support you, so you can focus on the work you’re actually here to do.
That’s why I care so much about building processes that are intuitive and sustainable.Â
The goal is a business that feels spacious and steady, with clients who feel genuinely supported from start to finish.
What It’s Like to Work Together
Working with me is collaborative and practical.Â
You can expect:
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Honest curiosity about you, your work, your strengths, your challenges, and your real life (so I can build sustainable systems for you).
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Clear frameworks and next steps for your clients and customers.
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A focus on making both your day-to-day and your client experience feel lighter and more coherent.
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Optional hands-on help implementation.
I will give you the plan or help you refine copy, build simple automations, and create client-facing materials so they're your brand and intuitive to use.
The goal is always the same: a business that's authentically you and provides your clients with an exceptional, memorable, frictionless experience from the first touchpoint to the last.
I’m an LGBTQ+ ally and equity-minded human, and I love working with people who want their businesses to reflect those values, too.
Ready to Get Started?
If you want clearer messaging, simpler or automated processes, and a brand that truly reflects who you are, I’d love to talk with you.
The first step is to Schedule a free Strategy Call.Â
A strategy call is a collaborative, no-pressure conversation where we’ll talk through what you’re building, what you want more of, and where a little clarity could make everything feel easier. You'll come away from the conversation with helpful, practical ideas to accelerate your growth and make things feel a little easier.Â
Schedule A Strategy Call